Free shippingFor all orders over £35
SupportWe offer comprehensive support on all of our products
UK WideNext Day Delivery
Ordering & Accounts
Q1. How do I place an order with Qualitape?
Placing an order is simple! Visit our online store, browse through our extensive range of products, and add your chosen items to your cart. Proceed to checkout and follow the on-screen prompts.
Q2. Can I order without setting up an account?
Yes, you can place an order without creating an account. However, registering an account allows you to track your orders, save preferences, and access exclusive benefits.
Q3. Do you offer trade accounts or bulk pricing?
Yes, we offer trade accounts with tailored pricing for bulk orders. Contact our sales team to learn more or to set up a trade account.
Q4. How do I request a quote?
To request a quote, email us at info@qualitape.co.uk with details of your requirements, and our team will get back to you promptly.
Q5. Can I order product samples?
Yes, we offer samples for many of our products. Contact our sales team to discuss your needs.
Delivery & Shipping
Q1. What delivery options are available?
We provide several delivery options, including standard delivery and next-day delivery across the UK. Shipping options will be displayed at checkout.
Q2. How long will my order take to arrive?
Standard delivery usually takes 2–3 working days. For next-day delivery, orders must be placed before 12 PM.
Q3. Do you offer next-day delivery?
Yes, next-day delivery is available for orders placed before 12 PM within the UK.
Q4. Do you ship outside the UK?
We primarily serve customers within the UK, however, international shipping inquiries can be reviewed with one of our staff members, please contact our support team.
Q5. How can I track my delivery?
Once your order is dispatched, we’ll send you a tracking link via email. Use this link to monitor your shipment’s progress.
Payments & Invoicing
Q1. What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal. For trade customers, we also offer invoicing options.
Q2. Can I get a VAT invoice?
Yes, VAT invoices are provided for all orders. These will be emailed to you upon purchase.
Q3. Is there a credit account option for businesses?
Yes, we offer credit accounts to qualifying businesses. Please contact us for more details on setting this up.
Returns & Cancellations
Q1. Can I return an item if I no longer need it?
Yes, items can be returned within 14 days, provided they are unused and in their original packaging. Contact us for assistance with returns.
Q2. What should I do if I receive the wrong product?
If you receive the wrong product, please notify us immediately at info@qualitape.co.uk. We’ll arrange for the correct product to be sent to you.
Q3. How do I cancel or amend my order?
To cancel or amend an order, contact us as soon as possible. If the order hasn’t been dispatched, we’ll make the necessary changes.
General Support
Q1. How do I contact Qualitape customer service?
You can reach us via email at info@qualitape.co.uk or call us at 01440 710747.
Q2. What are your business hours?
Our customer support team is available from Monday to Friday, 9 AM to 5 PM.
Q3. Do you offer technical support for your products?
Yes, we provide comprehensive technical support. Our team can help you select, apply, and troubleshoot any of our products.
Q4. Where are you based?
Our headquarters is located in Haverhill, UK.
Tape Products
Q1. What’s the difference between double-sided, foam, and masking tapes?
Double-sided tapes provide adhesion on both sides, ideal for mounting. Foam tapes offer cushioning and are suited for uneven surfaces. Masking tapes are designed for painting projects to protect unintended areas.
Q2. Which tape should I use for airtightness?
We supply a selection of airtight solutions including the SIGA range which are specifically engineered for airtight applications. Check out our products here.
Q3. Can your tapes be used outdoors?
Yes, many of our tapes are weather-resistant and suitable for outdoor use. Be sure to check the product specifications on our website.
Q4. Are your tapes UV resistant or weatherproof?
Yes, several of our tapes, such as XPANDA Expanding Foam Tape, are UV resistant and weatherproof.
Q5. How do I choose the right tape for my project?
Our team is happy to help recommend the most suitable tape. Contact us at info@qualitape.co.uk.
Application Advice
Q1. What surface preparation is needed before applying tape or paint?
Clean and dry surfaces are essential for optimal adhesion. Remove dirt, oil, or dust before applying products. Check out our QT923 Multiprep for the perfect application cleaner.
Q2. Do I need a primer for your tapes?
Certain surfaces may require a primer for better adhesion. Refer to product details or contact us for guidance. In many cases our SX100 Primer is a preferred choice.
Q3. What temperature range can your products handle?
Our products are designed for varied conditions. Specific ranges are listed in our product datasheets.
Q4. How long will your tapes last once installed?
Our tapes are built for durability. Some options, like Xpanda 600, offer longevity of up to 20 years in specific applications.
Storage & Shelf Life
Q1. How should I store your tapes and paints?
Store in a cool, dry place, away from direct sunlight and extreme temperatures.
Q2. What is the shelf life of your products?
Shelf life varies, but most tapes and paints last up to 12–24 months when stored correctly.
Q3. Can products be used after freezing or heat exposure?
Extreme conditions may affect performance. Contact us if you’re unsure about product usability.
For more support, check our Product Guide or contact our team directly!
